Vessel Verve Privacy Policy
At Vessel Verve, we are committed to protecting the privacy and security of your personal information. This Privacy Policy outlines how we collect, use, disclose, and safeguard your data when you interact with our luxury yacht charter and maritime experience services, through our online platform, or other communication channels. We adhere to applicable data protection laws, including the General Data Protection Regulation (GDPR) where relevant, and other privacy regulations.
1. Information We Collect
We collect various types of information to provide and enhance our bespoke services.
- Personal Identification Information: This includes your name, email address, phone number, physical address, passport details (for international travel or bareboat charter verification), and payment information (e.g., credit card details, bank account information). We collect this when you make a booking, inquire about our services, or register an account.
- Demographic Information: Such as age, gender, nationality, and dietary preferences or special requests relevant to your charter experience.
- Travel and Preference Information: Details about your charter preferences, desired itineraries, guest names, special occasions, and any other information pertinent to tailoring your luxury maritime experience. For bareboat charters, this may include sailing qualifications and experience.
- Technical Data: When you visit our online platform, we automatically collect information about your device, including your IP address, browser type, operating system, referring URLs, and how you interact with our site. This is typically collected through cookies and similar technologies.
- Communication Data: Records of your correspondence with us, including emails, chat conversations, and phone calls, to assist in service delivery and for quality assurance.
2. How We Use Your Information
We use your information for various purposes, primarily to deliver our exceptional services and improve your experience.
- Service Provision: To process your bookings, manage charter arrangements, provide bespoke itinerary planning, facilitate crewed and bareboat rentals, and deliver concierge services.
- Personalization: To tailor our services and communications to your preferences, ensuring a truly luxury and personalized maritime experience.
- Communication: To send you booking confirmations, updates, essential service messages, and respond to your inquiries and requests.
- Marketing and Promotions: With your consent, we may send you information about our services, special offers, and events that may be of interest to you. You can opt out of these communications at any time.
- Legal and Security: To comply with legal obligations, enforce our terms and conditions, prevent fraud, and ensure the safety and security of our guests and operations. This includes verifying identities for bareboat charters.
- Service Improvement: To analyze usage patterns on our online platform, gather feedback, and conduct internal research to improve our services and offerings.
3. Sharing Your Information
We may share your information with trusted third parties to facilitate our services.
- Service Providers: We work with third-party service providers (e.g., payment processors, yacht owners/operators, concierge partners, port authorities) to assist in delivering our services. These partners are obligated to protect your information and use it only for the purposes for which it was disclosed.
- Legal Requirements: We may disclose your information if required by law, court order, or to cooperate with government and law enforcement agencies.
- Business Transfers: In the event of a merger, acquisition, or sale of all or a portion of our assets, your information may be transferred as part of that transaction.
- With Your Consent: We may share your information with other parties when we have your explicit consent to do so.
4. Data Security
We implement appropriate technical and organizational measures to protect your personal data from unauthorized access, use, alteration, and disclosure. These measures include encryption, access controls, secure server environments, and regular security audits. While we strive to protect your personal information, no method of transmission over the internet or electronic storage is 100% secure.
5. Data Retention
We retain your personal data only for as long as necessary to fulfill the purposes for which it was collected, including for the purposes of satisfying any legal, accounting, or reporting requirements. When we no longer need your data, we will securely delete or anonymize it.
6. Your Rights (GDPR and Applicable Laws)
Depending on your location and applicable data protection laws, you may have the following rights regarding your personal data:
- Right to Access: You have the right to request copies of your personal data held by us.
- Right to Rectification: You have the right to request that we correct any information you believe is inaccurate or complete information you believe is incomplete.
- Right to Erasure (Right to be Forgotten): You have the right to request that we erase your personal data, under certain conditions.
- Right to Restrict Processing: You have the right to request that we restrict the processing of your personal data, under certain conditions.
- Right to Object to Processing: You have the right to object to our processing of your personal data, under certain conditions.
- Right to Data Portability: You have the right to request that we transfer the data that we have collected to another organization, or directly to you, under certain conditions.
- Right to Withdraw Consent: Where we rely on your consent to process your personal data, you have the right to withdraw that consent at any time.
To exercise any of these rights, please contact us using the details provided below.
7. Cookies and Tracking Technologies
Our online platform uses "cookies" and similar tracking technologies to enhance your browsing experience, analyze site traffic, and personalize content. Cookies are small data files stored on your device. You can set your browser to refuse all or some browser cookies, or to alert you when websites set or access cookies. Please note that if you disable or refuse cookies, some parts of our site may become inaccessible or not function properly.
8. Third-Party Websites
Our online platform may contain links to third-party websites. This Privacy Policy does not apply to those external sites. We encourage you to review the privacy policies of any third-party sites you visit.
9. Children's Privacy
Our services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have inadvertently received personal information from a child, we will delete such information from our records.
10. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any significant changes by posting the new Privacy Policy on our online platform. We encourage you to review this policy periodically.
11. Contact Us
If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at:
Vessel Verve
18 Marina Boulevard,
#27-01 Marina Financial Centre,
Singapore, Singapore,
018980